Business Strategy

Automated But Not Autonomous [MAICON 19]

Angela Pham
Course Duration: ~30 minutes
Course Released: May 2020
Level: Beginner
Lifetime access with membership
Facebook definitely is one of the most used interfaces in the world and the company is not only born from the current technology revolution. It’s also a much talked about innovative leader in using new technology for improved user experience and optimizing business results.

Angela Pham is a Content Strategist at Facebook. In her daily roles, she takes decisions on how the Facebook platform engages with two billion customers. Her team gives a human voice to machine enabled conversation technology.

In 2019, 300+ marketers from 12 countries and 28 states, came together in Cleveland, Ohio for the inaugural Marketing Artificial Intelligence Conference (MAICON). This Course is a recording of one of the conference's main stage talks.

If you're an Academy Member, click here to watch now!

Not a member? Register today to get access.


Facebook definitely is one of the most used interfaces in the world and the company is not only born from the current technology revolution. It’s also a much talked about innovative leader in using new technology for improved user experience and optimizing business results.

Angela Pham is a Content Strategist at Facebook. In her daily roles, she takes decisions on how the Facebook platform engages with two billion customers. Her team gives a human voice to machine enabled conversation technology.

In 2019, 300+ marketers from 12 countries and 28 states, came together in Cleveland, Ohio for the inaugural Marketing Artificial Intelligence Conference (MAICON). This Course is a recording of one of the conference's main stage talks. 


Course Released: May 27, 2020

Course Curriculum

  • 1

    Angela Pham: Automated But Not Autonomous [MAICON 19]

    • Angela Pham: Main Stage

    • Presentation [PDF]

  • 2

    About MAICON 2019

    • Marketing Artificial Intelligence Conference (MAICON) Highlights

Meet Your Instructor

Senior UX Content Strategist

Angela Pham

Angela Pham is a storyteller, strategist and writer with a knack for turning complex things into compelling stories. From the murky to the mundane, she loves explaining obscure topics so audiences better understand a message. She's currently a UX content strategist at Facebook's News Feed and Stories team, which means she chooses the words we use in the interface for two billion people. Her past roles included managing thought leadership content at PwC, facilitating on content strategy, and editing at niche magazines. She is the founder of the Facebook employee group Socioeconomic Diversity@, and an advocate for socioeconomically disadvantaged communities.

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AI Academy for Marketers is an online education platform that helps you understand, pilot and scale artificial intelligence. For one low annual price, Members can learn AI from the industry's top authors, marketers and entrepreneurs with unlimited on-demand access to marketing AI Courses and Certifications. 

If you're not a Member and would like to join, you can register here.


Meet Your Instructor

Angela Pham

Angela Pham is a storyteller, strategist and writer with a knack for turning complex things into compelling stories. From the murky to the mundane, she loves explaining obscure topics so audiences better understand a message. She's currently a UX content strategist at Facebook's News Feed and Stories team, which means she chooses the words we use in the interface for two billion people. Her past roles included managing thought leadership content at PwC, facilitating on content strategy, and editing at niche magazines. She is the founder of the Facebook employee group Socioeconomic Diversity@, and an advocate for socioeconomically disadvantaged communities.

Senior UX Content Strategist